Margreeth Kloppenburg

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Margreeth Kloppenburg 11 juni 2012

Trainer, u heeft een ander vak gekregen

Ernst Bouwman, manager Learning & Development en Diana van Miltenburg, hoofd Management Development bij ABN AMRO zien vanuit hun beider rol tout trainend Nederland langskomen. En staan meteen op scherp bij de openingsvraag hoe zij vinden dat onze eigen beroepsgroep aansluit bij de ontwikkelingen bij de klant. Ze willen graag vertellen, over hoe trainers veel meer waarde kunnen toevoegen aan de wereld van morgen. Riemen vast voor een paar flinke uitspraken. Vaarwel verdienmodel De … [Lees meer...]

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Margreeth Kloppenburg 1 december 2011

Marges berekenen als professional

In de wereld van de professional rekent men in dagdelen, uren en soms zelfs minuten die doorberekend worden aan de klant. Er zijn voorbeelden van vakgebieden waar dit licht bizarre vormen aanneemt. Kopieën tellen die je maakt voor je klant (en de tijd bij het kopieerapparaat niet te vergeten) op de factuur zetten, stopwatches op bureaus om gesprekken te klokken, rekenmachines om marges uit te rekenen. Het lijkt soms wel alsof klanten van alle menselijkheid zijn ontdaan en niet meer zijn dan … [Lees meer...]

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Margreeth Kloppenburg 1 december 2011

Vertrouwen als Haarlemmerolie

Het is al een tijdje bezig. Vertrouwen rukt op als de nieuwste Haarlemmerolie voor al uw zakelijke problemen. Laat ik voorop stellen dat ik een groot aanhanger ben van het werken op basis van vertrouwen. Al 10 jaar geef ik met zeer veel plezier trainingen aan professionals in de zakelijke dienstverlening hoe ze als vertrouwde adviseur (ja, het boek van David Maister en dan de training) werkelijk het beste kunnen doen voor hun klant. Vrijwel alle professionals die ik hierin verder heb geholpen … [Lees meer...]

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Margreeth Kloppenburg 1 december 2011

Is ethiek de dupe van resultaatgerichtheid?

Nu het gedachtegoed van Eerlijk Scoren bezig is met een kleine revolutie in steeds bredere kring is het goed om degene die nog niet zo ver zijn nog verder te ontwapenen. En wel op hun arsenaal aan smoezen om het vooral anders te doen dan het moreel normenkader van hen zou verlangen. Ik was als spreker te gast op een event (dat woord!), maar het was wel echt een leuke avond. De groep bestond voor de helft uit inkopers en voor de helft uit sales professionals op corporate niveau. Een interessante … [Lees meer...]

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Margreeth Kloppenburg 1 december 2011

Mieke Telkampvragen voor professionals

In een sterke, waardenvolle cultuur zijn teamleden in staat een antwoord te geven op, wat ik noem, de Mieke Telkampvragen. Voor de jongere generatie loont het wellicht op dit punt even naar You Tube te gaan en Mieke’s grootste hit Waarheen? Waarvoor? te beluisteren. Het zijn die vragen waarvan de antwoorden inzicht geven in normen en waarden die bepalend zijn voor het dagelijks handelen van de mensen in organisaties. Professionele teams, waar ik veel mee werk, ervaren de vragen vaak als … [Lees meer...]

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